FAQs Archive - Page 2 of 5 - Streets Imaging Services

Q: What is a reference print and who is Shirley?

In 1978 Kodak used an image of a model named Shirley as their standard testing card/image. Since then every model used as a test image as adopted the nickname “Shirley”. We can supply you with a printed “Shirley” and you can download the digital copy of the image here . This serves as a quick reference guide for you to check our printers’ output compared to your monitors calibration. Along with the portrait demonstrating a range of colours and even skin tones is the 12 Macbeth colour patches , our printers’ 100% Red, Green, Blue, Cyan, Magenta and Yellow output and grey scale patches representing our printers density gamut. The grey scale patches are an extremely useful tool as these demonstrate the values at which printers start to lose detail in the black and white most points of your image. For instance if you are concerned about loosing the fine details on a white wedding dress you can use the eyedropper tool in Photoshop and hover over the white most points of the image. If your RGB values for that area sit above 245 you may risk loosing detail and will need to adjust the white point in your levels. Likewise with darker areas of your print, if the values all sit below 10 where there should be details – your black point will need to be brought up a few increments. [fusion_imageframe image_id="13773" style_type="none" stylecolor="" hover_type="none" bordersize="" bordercolor="" borderradius="" align="none" lightbox="no" gallery_id="" lightbox_image="" alt="" link="" linktarget="_self" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset=""]https://www.streetsimaging.com.au/wp-content/uploads/2018/02/Shirley.jpg[/fusion_imageframe]

Q: Is it safe to use my credit card

It sure is! We use eWAY, a verified, secure online payment gateway for all online transactions.

Q: How will I know if my order is ready?

If you have selected pick up or night box we will send you an SMS notification as soon as your order is ready. If you are having your order delivered you will receive a tracking notification email from Australia Post or Couriers Please.

Q: Can I email you photos to print?

We have a range of online ordering methods that help automate our workflow and our staff are more than happy to help you use them. If you would like to send your orders by email or a large file transfer service you can however, a $15 service fee will be charged.

Q: Why doesn't my print match the image on my screen?

The colour of your print is determined by the dyes in the print and the colour and amount of light falling on the print. The colour of your image on the screen is determined by the setup of your monitor regarding brightness, white point and contrast. Unless these variables are set correctly, you will not be able to get the image on the screen to match the image on your print. Consequently, correct viewing conditions for your print and a calibrated monitor are a basic necessity. Find out more about colour management or contact our staff to discuss.

Q: When I click 'Add Images' all the photos in my folder are greyed out...

When you click ‘Add Images’ SOOS wants you to choose the folder containing your images – not the individual files. Navigate to the folder containing your photos, highlight the folder and then click ‘Open’ this will import all of the images from that folder into the ordering window. Only .jpegs and some configurations of .tiff and .png files can be imported. See the How to use the Streets Online Ordering Software video.

Q: How do I know my order has been successful?

You will receive two emails once your order has been placed. The first will be a payment confirmation and the second will be an order confirmation. When you have received both emails your order has been received successfully. When you have received both emails your order has been received successfully. (Please allow 10 minutes after your order has been fully sent for the second confirmation email to arrive).