FAQs Archive - Page 3 of 5 - Streets Imaging Services

Q: 'Cannot open software from and unidentified developer' on Mac OS

Click on the apple in the top left hand corner, go to System Preferences > Security & Privacy > General and change the following setting: Under the section labelled Allow applications downloaded from, select Anywhere . On the prompt that appears, click Allow From Anywhere . Be sure to revert this setting after the install is complete. OR When opening the downloaded launch.dmg file right click instead and click open. When the error comes up you will have an option to ‘open anyway’.

Q: I cannot open the software once I have installed it...

The first thing you will need to check is that you have Java installed and up to date. If you are having difficulty with the software install please call us on (07) 3255 1130 (Mon-Fri 8am-4:30pm) – It helps to be in front of your computer so we can get you started. Alternatively you can type in your problem or error at the ROES Help Desk to find the best solution. If all else fails please download the Java version of our software here .

Q: My upload seems stuck and will not progress(broken pipe error)...

Check to make sure your internet is connected and working well and if it is, the next thing to check would be to see if you have a firewall enabled that is preventing the software from uploading. If you are ordering images from an external device like a USB or CD, make sure these are not removed until the upload is complete (or change file locations during the ordering process)

Q: Do I need to set up an account?

No, please leave the default account number as 99999. If you require custom templates built for your ordering purposes please contact us .

Q: Can you deliver to a PO Box?

If you select eParcel or Express post we can address your order to a PO Box. Couriers however, will not deliver to a PO Box.

Q: Do you offer a drop ship/plain packaging service?

YES! Many of our Clients choose to have their orders sent directly to their customers. Their packages are sent with no reference to Streets Imaging and no invoices. To have your order sent 'drop ship', enter your Customers postal details in the shipping address section of the check out. If the shipping address is different to the billing address, your order will automatically be treated as a 'drop ship' order.