FAQs Archive - Page 4 of 5 - Streets Imaging Services

Q: Can you check my files before they print to make sure they are ok?

If you would like your files checked prior to production, select 'Colour Correction' as you proceed through the check out and let our staff know specifically what you are concerned about in the 'Notes to lab' and if you want us to make any adjustments to the colour or density of your images. Using this will charge you 50 cents per image. Our workflow is fully automated, which allows us to give you such great prices and turnaround on your orders. By default no files are checked prior to printing unless they are a large format item and that is still not guaranteed. Please ensure the files you send are set up for digital output and follow our file preparation requirements. Any reprints that need to be done due to files sent incorrectly sized or with editing errors will be at the Customers expense.

Q: Do you offer international shipping for print fulfilment?

Yes, we do! But only on true photographic prints and fine art prints and only within our desktop ordering software . Find out more and see our pricing here . Select "International Shipping" as your delivery option in the checkout and you will be charged a deposit of $18.50. Once we receive your order the remainder of the charge based on our pricing table will be charged automatically to your credit card.

Q: Can I come to the lab to place my order?

Of course you can! We love seeing our Clients face to face. We have a computer at the front of our lab to use to place your order and we can show you how to use the software if it's your first time. The great thing about coming into the lab is you can see and touch our range of prints and products!

Q: How do I cancel an order?

If you need to cancel your order please contact the lab as soon as possible by email or by phone. If your order has already begun production it is too late to cancel the order. Please choose and check your files carefully prior to submitting your order and double check your shopping cart to make sure you have everything you need.