Our daily cut off for orders is 10am
Refer to individual product pages for the production times for the products you have or wish to order.
Orders will be dispatched once each item is completed.
Should products be required quicker than the standard turnaround (for example Pearl completed the same day), you may pay a 50% extra for priority service (call the lab for Rush Order service times. Please note these may vary and depend on current workloads).
Pick up at the lab
If you select Pick up from lab you will be sent an SMS when your order is ready for collection.
We generally can not give you an estimated time for collection but all orders should be ready by 4 pm for collection unless in the event of printer malfunction or extremely busy periods. We recommend ordering with ample time if you need your order completed by a certain date.
If you have not received a text message your order is likely not complete. If you need to, please contact the lab for order status close to or after your order’s due date and time.
Night box (after hours)
If you select Pick up at lab – night box you will be sent an SMS when your order is ready for collection. Including a code to enter the bright yellow door next to the entrance of our lab to access your order after business hours.
We generally can not give you an estimated time for collection but all orders should be ready by 4:30 pm for night box collection unless in the event of printer malfunction or extremely busy periods. We recommend ordering with ample time if you need your order completed by a certain date.
If you have not received a text message your order is likely not complete. If you need to, please contact the lab for order status close to or after your order’s due date and time.
Standard delivery service
Standard delivery will come to you by a carrier chosen at the labs’ discretion based on the package size and your location. This service time is normally between 2-7 working days.
At this point in time due to possible delays across delivery networks, we cannot guarantee delivery times on behalf of the carrier. Please allow ample time for your order to arrive.
Express post service
Nationwide turnaround for Express Post is 1-2 working days*. Shipping with Australia Post is calculated as you proceed through the checkout or can be quoted for overseas delivery. To work out the delivery estimates for your area please visit the Australia Post – Postage delivery times page.
At this point in time due to possible delays across delivery networks, we cannot guarantee delivery times on behalf of the carrier, and they can’t make guarantees either. Please allow ample time for your order to arrive.
International Shipping
We offer international shipping for PRINTS ONLY in our desktop software.
At this point, we do not offer international shipping for any product other than true photographic and fine art prints. When you select “International Shipping” in the checkout you will be charged a deposit of $23.50. Depending on the size and destination of your order, the credit card you use to pay for the order will be charged any extra cost based on the table below after we receive your order in the lab. All international orders are treated as a white-label service. You can find out more about our Drop Shipping here.
| Zone 1 | Zone 2 | Zone 3 | Zone 4 | Zone 5 | |
|---|---|---|---|---|---|
| Countries | New Zealand | Asia Pacific | North America | Europe | Rest of the world |
| Delivery Times (Business days) | 10-16 | 10-28 | 10-28 | 10-28 | 14-30 |
| Size – Up to A4 / 8×12″ | $23.50 | $26.00 | $29.00 | $32.00 | $39.00 |
| Size – Up to A2 / 20″ width | $25.00 | $39.00 | $42.00 | $42.00 | $54.00 |
| Size – Over A2 / 20″ width | $32.00 | $67.00 | $72.00 | $60.00 | $86.00 |
*More than 5 prints in order may incur extra shipping fees. Prints are our only products eligible for international shipping.